IT Service Management - ITSM · Verified
Jira Service Management
Atlassian ITSM platform combining IT service desk, incident management, change management, and asset management with deep Jira integration.
- Category
- IT Service Management - ITSM
- Headquarters
- Sydney, Australia
- Company size
- All
- Price range
- Medium
- Website
- atlassian.com
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Key features
- IT service desk
- Incident management
- Change management
- Asset management
- Knowledge base
Strengths
- Strong mid-market ITSM adoption
- Native Jira and Confluence integration
- Competitive pricing vs ServiceNow
Industries
- Technology
- Financial Services
- Education
- Healthcare
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Alternatives to Jira Service Management
- Atlassian Jira Service Management (IT Service Management - ITSM) – Modern ITSM solution built on Jira that enables high-velocity IT teams to deliver excellent service experiences with streamlined incident, problem, and change…
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- BMC Helix ITSM (IT Service Management - ITSM) – Cloud-native, AI-driven service management platform that delivers intelligent automation and cognitive capabilities for enterprise IT operations.
- Freshservice (IT Service Management - ITSM) – Modern, intuitive cloud-based ITSM solution designed for businesses of all sizes, offering easy-to-use service desk capabilities with intelligent automation.
- Ivanti (IT Service Management - ITSM) – Enterprise IT asset and service management platform providing ITSM, unified endpoint management, and security solutions for hybrid work environments.
- Ivanti Neurons for ITSM (IT Service Management - ITSM) – Comprehensive IT service management platform with hyper-automation capabilities that combines traditional ITSM with modern AI-driven self-healing and…
- ManageEngine ServiceDesk Plus (IT Service Management - ITSM) – Full-stack ITSM suite offering incident management, asset management, and CMDB with strong value proposition for mid-market organizations.
- SysAid (IT Service Management - ITSM) – All-in-one IT service management solution with built-in asset management, remote control, and automation capabilities designed for efficiency-focused IT teams.
Jira Service Management alternatives and competitors
Compare Jira Service Management
- Jira Service Management vs BMC Helix
- Jira Service Management vs Ivanti
- Jira Service Management vs Atlassian Jira Service Management
- Jira Service Management vs BMC Helix ITSM
- Jira Service Management vs Freshservice
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Frequently asked questions
What does Jira Service Management do?
Atlassian ITSM platform combining IT service desk, incident management, change management, and asset management with deep Jira integration.
What category is Jira Service Management in?
Jira Service Management is listed under IT Service Management - ITSM in the Clateway Vendor & Solution Marketplace.
Where is Jira Service Management headquartered?
Jira Service Management is headquartered in Sydney, Australia.
What are alternatives to Jira Service Management?
Alternatives to Jira Service Management in IT Service Management - ITSM include Atlassian Jira Service Management, BMC Helix, BMC Helix ITSM, Freshservice, Ivanti.
Research Jira Service Management in detail on Clateway Insights → (free sign-in: full analysis, pricing, documentation, executives, market position and AI-assisted comparison).