IT Service Management - ITSM · Verified
BMC Helix
Enterprise IT service management and operations platform providing ITSM, ITOM, and AIOps capabilities for large-scale IT environments.
- Category
- IT Service Management - ITSM
- Headquarters
- Houston, TX, USA
- Company size
- Enterprise
- Price range
- Enterprise
- Website
- bmc.com
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Key features
- ITSM
- IT operations management
- AIOps
- Discovery and CMDB
- Digital workplace
Strengths
- Deep enterprise ITSM functionality
- Strong mainframe and legacy support
- Comprehensive ITOM and AIOps
Industries
- Financial Services
- Government
- Telecommunications
- Healthcare
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Alternatives to BMC Helix
- Atlassian Jira Service Management (IT Service Management - ITSM) – Modern ITSM solution built on Jira that enables high-velocity IT teams to deliver excellent service experiences with streamlined incident, problem, and change…
- BMC Helix ITSM (IT Service Management - ITSM) – Cloud-native, AI-driven service management platform that delivers intelligent automation and cognitive capabilities for enterprise IT operations.
- Freshservice (IT Service Management - ITSM) – Modern, intuitive cloud-based ITSM solution designed for businesses of all sizes, offering easy-to-use service desk capabilities with intelligent automation.
- Ivanti (IT Service Management - ITSM) – Enterprise IT asset and service management platform providing ITSM, unified endpoint management, and security solutions for hybrid work environments.
- Ivanti Neurons for ITSM (IT Service Management - ITSM) – Comprehensive IT service management platform with hyper-automation capabilities that combines traditional ITSM with modern AI-driven self-healing and…
- Jira Service Management (IT Service Management - ITSM) – Atlassian ITSM platform combining IT service desk, incident management, change management, and asset management with deep Jira integration.
- ManageEngine ServiceDesk Plus (IT Service Management - ITSM) – Full-stack ITSM suite offering incident management, asset management, and CMDB with strong value proposition for mid-market organizations.
- SysAid (IT Service Management - ITSM) – All-in-one IT service management solution with built-in asset management, remote control, and automation capabilities designed for efficiency-focused IT teams.
BMC Helix alternatives and competitors
Compare BMC Helix
- BMC Helix vs Ivanti
- BMC Helix vs Jira Service Management
- BMC Helix vs Atlassian Jira Service Management
- BMC Helix vs BMC Helix ITSM
- BMC Helix vs Freshservice
- BMC Helix vs Ivanti Neurons for ITSM
Frequently asked questions
What does BMC Helix do?
Enterprise IT service management and operations platform providing ITSM, ITOM, and AIOps capabilities for large-scale IT environments.
What category is BMC Helix in?
BMC Helix is listed under IT Service Management - ITSM in the Clateway Vendor & Solution Marketplace.
Where is BMC Helix headquartered?
BMC Helix is headquartered in Houston, TX, USA.
What are alternatives to BMC Helix?
Alternatives to BMC Helix in IT Service Management - ITSM include Atlassian Jira Service Management, BMC Helix ITSM, Freshservice, Ivanti, Ivanti Neurons for ITSM.
Research BMC Helix in detail on Clateway Insights → (free sign-in: full analysis, pricing, documentation, executives, market position and AI-assisted comparison).