IT Service Management - ITSM

Atlassian Jira Service Management

Modern ITSM solution built on Jira that enables high-velocity IT teams to deliver excellent service experiences with streamlined incident, problem, and change management.

Category: IT Service Management - ITSM
Company size: All
Price range: Medium
Website: atlassian.com

Research Atlassian Jira Service Management in detail on Clateway Insights → (free sign-in: full analysis, pricing, documentation, executives, market position and AI-assisted comparison).

Key features

Incident and problem management
Change management with risk assessment
Asset and configuration management
Knowledge base integration with Confluence
Automation rules and SLA management

Strengths

Seamless integration with Atlassian ecosystem
User-friendly interface with quick setup
Competitive pricing for growing teams

Weaknesses

Limited enterprise features compared to larger platforms
CMDB capabilities less mature than competitors
Reporting can be limited without add-ons

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Alternatives to Atlassian Jira Service Management

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Freshservice (IT Service Management - ITSM) – Modern, intuitive cloud-based ITSM solution designed for businesses of all sizes, offering easy-to-use service desk capabilities with intelligent automation.
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Virima (IT Service Management - ITSM) – Discovery-first ITSM platform that combines IT asset discovery, service mapping, and CMDB with traditional service management for complete IT visibility.
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Atlassian Jira Service Management alternatives and competitors

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Frequently asked questions

What does Atlassian Jira Service Management do?

Modern ITSM solution built on Jira that enables high-velocity IT teams to deliver excellent service experiences with streamlined incident, problem, and change management.

What category is Atlassian Jira Service Management in?

Atlassian Jira Service Management is listed under IT Service Management - ITSM in the Clateway Vendor & Solution Marketplace.

What are alternatives to Atlassian Jira Service Management?

Alternatives to Atlassian Jira Service Management in IT Service Management - ITSM include BMC Helix ITSM, Freshservice, Ivanti Neurons for ITSM, ManageEngine ServiceDesk Plus, SysAid.

Research Atlassian Jira Service Management in detail on Clateway Insights → (free sign-in: full analysis, pricing, documentation, executives, market position and AI-assisted comparison).