Incident Response
ServiceNow
ServiceNow offers a comprehensive suite of IT service management tools, including incident response capabilities. It helps organizations streamline their IT processes and improve service delivery.
- Category
- Incident Response
- Company size
- Enterprise
- Price range
- High
- Website
- servicenow.com
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Key features
- Incident tracking and management
- Self-service portal
- Knowledge management
- Automation of workflows
- Integration with ITSM tools
- Real-time reporting and analytics
Strengths
- Highly customizable platform
- Strong enterprise-level features
- Wide range of integrations
Weaknesses
- Complex implementation process
- Higher cost compared to competitors
Industries
- IT
- Telecommunications
- Government
ServiceNow implementation partners
- Aelum Consulting (Netherlands)
- Algora (Netherlands)
- Deloitte Netherlands (Netherlands)
- Devoteam (Netherlands)
- DXC Technology (Netherlands)
- iTSM Group (Netherlands)
- KPMG Netherlands (Netherlands)
- Plat4mation (Netherlands)
- WhiteBrick (Netherlands)
ServiceNow reviews
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Alternatives to ServiceNow
- AlertOps (Incident Response) – AlertOps is an incident management platform that focuses on alerting and incident response. It provides tools for on-call management and collaboration during…
- Freshservice (Incident Response) – Freshservice is a cloud-based IT service management tool that includes incident response features. It helps IT teams manage incidents, service requests, and…
- IBM Resilient (Incident Response) – IBM Resilient is a security incident response platform that helps organizations manage and respond to security incidents effectively. It provides automation…
- Opsgenie (Incident Response) – Opsgenie, part of Atlassian, is an incident management tool designed to help DevOps and IT teams respond to incidents quickly and efficiently. It provides…
- PagerDuty (Incident Response) – PagerDuty is a leading incident response platform that helps teams manage and respond to incidents in real-time. It provides visibility into incidents and…
- Samanage (Incident Response) – Samanage is a cloud-based IT service management platform that includes incident response features. It helps organizations streamline their IT operations and…
- Splunk On-Call (Incident Response) – Splunk On-Call (formerly VictorOps) is an incident management platform that helps teams collaborate and respond to incidents in real-time. It offers features…
- xMatters (Incident Response) – xMatters is an incident management and communication platform that helps organizations respond to incidents effectively. It focuses on automating…
ServiceNow alternatives and competitors
Compare ServiceNow
- ServiceNow vs AlertOps
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Frequently asked questions
What does ServiceNow do?
ServiceNow offers a comprehensive suite of IT service management tools, including incident response capabilities. It helps organizations streamline their IT processes and improve service delivery.
What category is ServiceNow in?
ServiceNow is listed under Incident Response in the Clateway Vendor & Solution Marketplace.
Who implements ServiceNow?
Implementation partners for ServiceNow include Aelum Consulting, Algora, Deloitte Netherlands, Devoteam, DXC Technology, iTSM Group, KPMG Netherlands, Plat4mation.
What are alternatives to ServiceNow?
Alternatives to ServiceNow in Incident Response include AlertOps, Freshservice, IBM Resilient, Opsgenie, PagerDuty.
Research ServiceNow in detail on Clateway Insights → (free sign-in: full analysis, pricing, documentation, executives, market position and AI-assisted comparison).