ServiceNow vs xMatters
A side-by-side comparison of ServiceNow and xMatters (Incident Response): company facts, features, integrations, certifications, reviews and implementation partners.
| ServiceNow | xMatters | |
|---|---|---|
| Category | Incident Response | Incident Response |
| Company size | Enterprise | Medium |
| Price range | High | Medium |
| Industries | IT, Telecommunications, Government | IT, Telecommunications, Manufacturing |
| Verified on Clateway | No | No |
Features both offer
- Integration with ITSM tools
Only ServiceNow lists
- Incident tracking and management
- Self-service portal
- Knowledge management
- Automation of workflows
- Real-time reporting and analytics
Only xMatters lists
- Automated notifications
- On-call scheduling
- Incident tracking
- Reporting and analytics
- Mobile app for incident management
ServiceNow
ServiceNow offers a comprehensive suite of IT service management tools, including incident response capabilities. It helps organizations streamline their IT processes and improve service delivery.
0 reviews by technology leaders · 9 implementation partners: Aelum Consulting, Algora, Deloitte Netherlands, Devoteam, DXC Technology
ServiceNow profile · ServiceNow alternatives
xMatters
xMatters is an incident management and communication platform that helps organizations respond to incidents effectively. It focuses on automating communication and collaboration during incidents.
0 reviews by technology leaders · 0 implementation partners
xMatters profile · xMatters alternatives
Frequently asked questions
What is the difference between ServiceNow and xMatters?
Both are Incident Response vendors. ServiceNow lists Incident tracking and management, Self-service portal, Knowledge management, while xMatters lists Automated notifications, On-call scheduling, Incident tracking.
Is ServiceNow or xMatters better?
It depends on your requirements: compare the features, integrations, certifications and implementation partners above, read reviews by technology leaders, and check which vendor has partners in your country.
What do ServiceNow and xMatters have in common?
Both offer Integration with ITSM tools.
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