Jira Service Management vs ManageEngine ServiceDesk Plus
A side-by-side comparison of Jira Service Management and ManageEngine ServiceDesk Plus (IT Service Management - ITSM): company facts, features, integrations, certifications, reviews and implementation partners.
| Jira Service Management | ManageEngine ServiceDesk Plus | |
|---|---|---|
| Category | IT Service Management - ITSM | IT Service Management - ITSM |
| Headquarters | Sydney, Australia | – |
| Company size | All | Small/Medium/Large |
| Price range | Medium | Low/Medium |
| Industries | Technology, Financial Services, Education, Healthcare | – |
| Verified on Clateway | Yes | No |
Only Jira Service Management lists
- IT service desk
- Incident management
- Change management
- Asset management
- Knowledge base
Only ManageEngine ServiceDesk Plus lists
- Incident, problem, and change management
- IT asset lifecycle management
- Built-in CMDB with relationship mapping
- Enterprise service management capabilities
- Low-code customization platform
Jira Service Management
Atlassian ITSM platform combining IT service desk, incident management, change management, and asset management with deep Jira integration.
0 reviews by technology leaders · 0 implementation partners
Jira Service Management profile · Jira Service Management alternatives
ManageEngine ServiceDesk Plus
Full-stack ITSM suite offering incident management, asset management, and CMDB with strong value proposition for mid-market organizations.
0 reviews by technology leaders · 0 implementation partners
ManageEngine ServiceDesk Plus profile · ManageEngine ServiceDesk Plus alternatives
Frequently asked questions
What is the difference between Jira Service Management and ManageEngine ServiceDesk Plus?
Both are IT Service Management - ITSM vendors. Jira Service Management lists IT service desk, Incident management, Change management, while ManageEngine ServiceDesk Plus lists Incident, problem, and change management, IT asset lifecycle management, Built-in CMDB with relationship mapping.
Is Jira Service Management or ManageEngine ServiceDesk Plus better?
It depends on your requirements: compare the features, integrations, certifications and implementation partners above, read reviews by technology leaders, and check which vendor has partners in your country.
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