Clateway Insights platform
IT incident management and service desk
Clateway Tickets handles incidents and service requests with the discipline of an ITSM tool and the simplicity of a modern app: impact × urgency priorities, SLA clocks on business hours, major incidents with child incidents, and a branded self-service portal for your colleagues.
Already on ServiceNow? Tickets sync both ways, so teams can work where they prefer.
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Features
- Incidents and service requests with numbering, categories and resolution codes
- Priority matrix and SLA policies with warnings and breaches
- Major incident management with known issues on the portal
- Self-service support portal on your own subdomain
- Squads as assignment groups
- Two-way ServiceNow sync
- CVE incidents raised by AI agents after approval
Frequently asked questions
Can Clateway Tickets replace ServiceNow?
For many mid-sized organisations, yes. Clateway Tickets covers incidents, requests, SLAs, major incidents and a self-service portal; organisations that keep ServiceNow can sync tickets both ways.
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