Customer Support
LiveAgent
LiveAgent is a help desk software that provides businesses with tools for customer support via live chat, ticketing, and call center functionalities. It aims to streamline customer interactions.
- Category
- Customer Support
- Company size
- Medium
- Price range
- Medium
- Website
- liveagent.com
Research LiveAgent in detail on Clateway Insights → (free sign-in: full analysis, pricing, documentation, executives, market position and AI-assisted comparison).
Key features
- Live chat
- Ticketing system
- Call center support
- Knowledge base
- Customer feedback tools
- Reporting and analytics
Strengths
- Comprehensive feature set
- Affordable pricing
- Good customer support
Weaknesses
- User interface could be improved
- Performance issues with high volume
Industries
- E-commerce
- Travel
- Technology
LiveAgent reviews
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Alternatives to LiveAgent
- Freshdesk (Customer Support) – Freshdesk is a cloud-based customer support software that provides a comprehensive solution for managing customer queries. It includes features for ticketing,…
- Help Scout (Customer Support) – Help Scout is a customer support platform designed for small to medium-sized businesses. It provides a shared inbox for team collaboration and a knowledge…
- Intercom (Customer Support) – Intercom is a customer messaging platform that enables businesses to communicate with customers through targeted messages and chatbots. It focuses on…
- Kayako (Customer Support) – Kayako is a customer service software that focuses on providing a seamless experience across multiple channels. It combines ticketing, live chat, and…
- Tawk.to (Customer Support) – Tawk.to is a free live chat application that allows businesses to communicate with their customers in real-time. It is designed to enhance customer engagement…
- Zendesk (Customer Support) – Zendesk is a customer service platform that helps businesses manage customer interactions across various channels. It offers tools for ticketing,…
- Zoho Desk (Customer Support) – Zoho Desk is a cloud-based help desk software that helps businesses manage customer support requests. It offers multi-channel support and automation features…
LiveAgent alternatives and competitors
Compare LiveAgent
- LiveAgent vs Freshdesk
- LiveAgent vs Help Scout
- LiveAgent vs Intercom
- LiveAgent vs Kayako
- LiveAgent vs Tawk.to
- LiveAgent vs Zendesk
Frequently asked questions
What does LiveAgent do?
LiveAgent is a help desk software that provides businesses with tools for customer support via live chat, ticketing, and call center functionalities. It aims to streamline customer interactions.
What category is LiveAgent in?
LiveAgent is listed under Customer Support in the Clateway Vendor & Solution Marketplace.
What are alternatives to LiveAgent?
Alternatives to LiveAgent in Customer Support include Freshdesk, Help Scout, Intercom, Kayako, Tawk.to.
Research LiveAgent in detail on Clateway Insights → (free sign-in: full analysis, pricing, documentation, executives, market position and AI-assisted comparison).